Help |QUESTIONS



WHAT IS BONJOURGEEKS?

Bonjour Geeks is an independent provider of on-demand tech support and not affiliated with any third party brand unless specified. Bonjour Geeks provides technology support for our customers across US and CANADA. BonjourGeeks allows technical experts to remote into your computer via the internet to help identify trouble spots, improve and enhance system performance, update operating systems and software, remove viruses and fix system crashes fourteen hours a day, seven days a week, 365 days a year but you're most likely to get instant computer repair service between 7:30 A.M. - 9:30 P.M. EST. All you'll need is a phone and your computer with an internet connection.  If you can't get online just call us at 1-888-541-5539 and we can give tech support over the phone. Our tech agent will remotely access your computer via the Internet, and kick-back and relax, while we diagnose and repair your tech issues.

Here is how BonjourGeeks works:

1. Call. Phone one of our U.S.- and Canada-based agent and describe the computer problem or assistance you need.

2. Connect. Our expert will guide you through a quick process to install software that enables our experts to remotely work on your computer over the internet.

3. Fix. kick-back and relax, and watch while our agent takes care of your computer.

4. Disconnect. You control the connection between you and our agent. Once your computer has been fixed, simply disconnect the remote connection. For added security, our remote technology software automatically uninstalls from your computer.

No matter the computer problem, Bonjourgeeks will resolve almost every computer issue, every time.

GUARANTEES/WARRANTIES

Do you guarantee your service?
Yes. If you're not satisfied with your service, please contact the Bonjour Geeks technical support or dial the phone number provided by the agents at time when service was performed.

We guarantee computer services provided to you at the Bonjour Geeks Precincts, in your home, in your business, online or over the phone for 32 days. However, for repairs necessitated by a virus or spyware, our service guarantee is only valid if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or before you again connect to the internet.

If you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost or your money back.

REMOTE COMPUTER ACCESS

Why should I hire remote computer repair technicians?
There are several significant benefits in remote computer repair and servicing. You can get your issues resolved instantly without waiting for a technician to come to your place or dragging the bulky setup to a computer repair shop. Online computer repair also costs much lower than physical tech support process.

What is online computer support?
Online computer support can also be termed as remote tech support or virtual computer repair service. You can resolve any of your PC technical issues by availing tech support from remote computer help desk. At Bonjourgeeks we assist you through remote desktop sharing technology and fix even the most critical errors in minutes.

How safe remote computer support is?
We protect your privacy with great concern. All the connections are encrypted here with 128-bit key. We maintain the same level of security to transmit sensitive information online. Also, you can keep the complete control of your system while we are working on it and can end the computer repair session anytime.

AFFORDABLE RATES
We offer cost effective computer solutions at reasonable rates. We will match or beat competitor’s rates out there!

IN-HOME OR OFFICE SERVICE

What do I need to know before I have an Agent, Advisor or Installer visit my home or office?
A person at least 18 years of age must be present during the entire time period that services are provided. The Bonjour Geeks Agents must receive: full access to the computer(s) and/or other devices(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, a safe working environment, working space and electrical power.

What can I expect when a Bonjour Geeks Agents visits my Home or Office?
Upon arrival, Bonjour Geeks Agents, Advisors, Installers and Elite Service Specialists are required to provide proper identification verifying himself or herself as a member of Bonjour Geeks (verbally as well as badge presentation). He or she will then interview you to better assess the problem or situation. After the service or repair has been completed, the professional will provide an understandable and concise verbal and written statement presenting the particular facts of the client's case and the conclusive methods or procedures used to rectify the situation or problem.

Which version of Windows Vista will best suit my purpose?
Microsoft presents five versions of Windows Vista- Home Basic, Home Premium, Business, Enterprise and Ultimate. Most preferred version is Home Premium. Home Basic is ideal for PCs with low-end computer support architecture. Our computer support agent can help you to pick the best version matching to your needs.

How long will it take to Back Up My Data?
It is difficult to predict how long this service will take because it depends on how much data is being backed up.

PAYMENT

What forms of payment does Bonjour Geeks acept?
We Accept Most Major Credit Cards, checks and cash. (Soon we’re going to have our own Gifts card under Bonjour Geeks name, where you will be able to use it only for Bonjour Geeks Services).

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